Shocking Reversal in Customer Service
We’ve previously highlighted that cashiers are a prime example of job enlargement mostly as a result of needing to have more to offer than a being replaced by self checkout kiosks.
Albertsons is going to remove their self checkout kiosks because they have identified that it reduces customer interaction.
Being a user of a self checkout machine it is really a colossal pain to purchase anything like produce that needs to be identified like did you pick out organic celery or just regular celery? How much does this weigh? and Stop leaning on the machine.
It appears that the little guys may have just one, job enlargement be damned.